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-   -   Email notification when client open ticket support (http://www.howtoforge.com/forums/showthread.php?t=54455)

laptop_user 6th October 2011 20:20

Email notification when client open ticket support
 
Hello,

I hope ISPC developer can implement this feature. When client send support message via Help module, the system will send the full message or notification to the administrator email account.

Thank you

zbuzanic 14th October 2011 11:10

Also mail notifications could be sent to clients when admin/reseller responds.

Antennipasi 23rd December 2011 21:11

+1 for this.
So far i have addressed this by disabling whole ticket system, but it would be nice to use at least communicating with resellers. They seem to have actual questions every now and then.

pititis 4th April 2012 16:57

+1 to this feature

teoverton 19th May 2012 16:44

+1 Yes Please. The message system as far as I can see is dead without some sort of notification. An email notification is the most obvious way forward.


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