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ssscud 9th June 2010 05:27

httpd fails on start with bad user name ispapps error after Perfect Server ISPconfig3
Hey guys,

I just did a full walk nice and slow with the ISP3config on Centos x64 5.5
and pre ispconfig binary install, I was getting all daemons up and getting a IMAP Server Connection refused error when I tried logging in with my user - is there something I need to edit to get rid of this bad user name error that is killing httpd ?

the error is

Starting httpd: httpd: bad user name ispapps

Thank you,

falko 9th June 2010 17:12

Is ispapps used somewhere in your Apache configuration? Does that user exist in /etc/passwd?

ssscud 10th June 2010 07:17

I could not find ispapps user anywhere neither getmail or ispconfig as well - so I created these three users and httpd could start again, but webmail (squirrelmail) is broken now, phpmyadmin and ispconfig all have error messages that say I don't have the rights to / - when I test urls, I have done this part of the how-to three times all with the same ispapps bad user name thing. I think the ispconfig3 installer is broken.

what are the requisites for ispconfig dedicated setup?

stre 11th September 2010 22:39

Same Problem
Hi everybody!

I' ve get the same problem, the user doesn't exist in /etc/passwd, has anybody found out what todo or is the only way to dumb the ispConfig installation?

thx for answers!

falko 12th September 2010 23:21

Which distribution do you use?

stre 12th September 2010 23:30

centos 5.5 x86_64
centos 5.5 x86_64

falko 13th September 2010 13:56

Seems to be a CentOS problem. I've added this to our bugtracker.

till 15th September 2010 16:07

On my centos testinstall the ispapps user got added automatically. If this failed on your system, then add it with:


groupadd ispapps
useradd -g ispapps -d /var/www/apps ispapps

Wizard of Wiring 5th October 2010 09:03

above post did not resolve problem:

error message no longer says "httpd: bad user name ispapps"

current error message is "httpd: bad user name ispconfig"

on a side note, following the post above spit out:
aseradd: warning: the home directory already exists.
Not copying any file from skel directory into it.

I can see what the problem is on my installation.
$command = "useradd -g ispconfig -d $install_dir ispconfig";

in order for this to work on my centos 5.5 install it would need to say
/usr/sbin/useradd -g...

in the howto i had to add /sbin/ in front of the chkconfig commands:

so now I am tracking down what $install_dir =
to do the groupadd/useradd
looks like = /usr/local/ispconfig

that allowed me to start apache but current error is:
[warn] NameVirtualHost *.80 has no VirtualHosts

Default Apache page pulls up at

Error Message pulls up at


You don't have permission to access / on this server.

till 5th October 2010 09:19

Looks as if the ispconfig installer was run by a unpriveliged user so that ispconfig could not create any of its Linux system users. You should download ispconfig again as root user, unpack it and then run the update.php script which is in the install subfolder. Choose y when the installer asks you to reconfigure services.

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