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-   -   Autoresponder - works and works not (http://www.howtoforge.com/forums/showthread.php?t=2423)

Thunderbirdsei 7th February 2006 15:41

Autoresponder - works and works not
 
Hi everybody

Sometimes does the autoresponder work and sometimes not. I don't know where the failure is. I did a postfix restart but nothing changed, after several hours (maybe a day??) everything is for 2-3 autoresponder messages fine and then just silence. The e-mails are coming in just fine, also sending e-mails is no problem.

What's my mistake, where can I trace it? Thanks for any help or reference!

falko 7th February 2006 22:35

Can you see anything related to this in the mail log?

BTW, one person receives an autoresponder message only once. For example, user1 has set up an autoresponder. Shortly afterwards, user2 sends an email to user1, and user2 receives the autoresponder message. Then user2 sends another message to user1, but this time user2 does not get the autoresponder message again because he has already received it once.

Thunderbirdsei 8th February 2006 14:47

Quote:

Originally Posted by falko
Can you see anything related to this in the mail log?

BTW, one person receives an autoresponder message only once. For example, user1 has set up an autoresponder. Shortly afterwards, user2 sends an email to user1, and user2 receives the autoresponder message. Then user2 sends another message to user1, but this time user2 does not get the autoresponder message again because he has already received it once.

Uhhh...that's ugly. In which period? Once a day, a week, a quarter, a year, ever? How can I disable this?

till 8th February 2006 16:23

Quote:

Originally Posted by Thunderbirdsei
Uhhh...that's ugly. In which period? Once a day, a week, a quarter, a year, ever? How can I disable this?

I wont disable that at all. If you disbales this and user1 and user2 have an aotorespibder enabled, they will flood your mailserver with messages :)

Thunderbirdsei 8th February 2006 16:32

Quote:

Originally Posted by till
I wont disable that at all. If you disbales this and user1 and user2 have an aotorespibder enabled, they will flood your mailserver with messages :)

I see. But I'm not happy with that. Is that a Postfix related Issue? Any (half-)commercial mail provider that I know, sends everytime you send a message an autoresponder message to the sender (obviously only if it is activated) regardless how many times he sent a message with the same account.

Most of the solution have a autoresponder-identifier to solve the problem you listed above.

Hmmm...that's for sure a postfix issue, or? If so, I'm not the first person with that question...I will ask google ^^

Thanks for the hint!

till 8th February 2006 16:48

I'am not sure if it is defined in the postfix config. I think it is defined anywhere in the autoresponder procmail recipe.

falko 8th February 2006 16:55

Normally autoresponders are for people that are absent. For example. user1 is on holidays for 2 weeks. If user2 send 10 mails to user1 in that period, it doesn't make sense to send 10 autoresponder messsages to user2 telling him user1 is on holidays - one will be enough.

Thunderbirdsei 8th February 2006 17:10

Quote:

Originally Posted by falko
Normally autoresponders are for people that are absent. For example. user1 is on holidays for 2 weeks. If user2 send 10 mails to user1 in that period, it doesn't make sense to send 10 autoresponder messsages to user2 telling him user1 is on holidays - one will be enough.

Normally is not normal. I believe such decisions should be made by the user and not by the developper.

If you would like to approve the receipt of the e-mail(s) you need to sent several autoresponder messages. Iex. if you running a webshop and the user makes 2 orders on the same day. One time he get a message the other time not.

[okok, a webshop would have his own approve-modul...then let's take the service desk ^^]

Thunderbirdsei 8th February 2006 17:11

Quote:

Originally Posted by till
I'am not sure if it is defined in the postfix config. I think it is defined anywhere in the autoresponder procmail recipe.

Ok, I will have a look on that. Thanks.


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