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cybere 15th January 2008 07:03

ISPconfig update - no new users or details permitted

Have recently upgraded an Fedora Core 5 ISPconfig installation. All other server operations are functional. ISPConfig has all previous details of all sites, all users etc. However, no existing users details may be altered. It keeps saying that the system is busy and goes no further. After waiting far too long, and checking/repairing databases, the same error occurs. Recycle bin is empty.
Reboot does not clear it up.

ISPconfig has operated flawlessly for over 12 months on version 2.2.6. Old I know, but it works. FC5 was updated, and then ISPconfig started playing up.

I am hesitant to upgrade ispconfig any further due to these problems. Is anyone able to shed some light on how I may repair this please?

till 15th January 2008 09:12

Please make a screenshot of the error and post it here.

cybere 16th January 2008 00:41

1 Attachment(s)
Hi Till,

Here is the only error message that is displayed within ISPConfig.

This error is displayed now after any attempt to alter user details. There is no specified time to wait, and having waited several hours, with no response/change/alteration to status, there is obviously something wrong. As stated earlier, checking and repairing DB has no effect.


till 16th January 2008 09:36

Please run:

/etc/init.d/ispconfig_server restart

then wait a few minutes and try again.

cybere 17th January 2008 01:38

ISPconfig still failing to permit alterations
Hi Till,

>/etc/init.d/ispconfig_server restart

This command restarted the ispconfig server successfully. However, the problem still exists.

When i select a users details to view, the first page loads no problems. Here I am able to reset passwords, shell access checkboxes etc, but Advanced settings, Spam and Antivirus settings while displaying fine, are not permitting any changes to be made.

All other operations appear at this point to be fine.

Thanks again Till

cybere 17th January 2008 08:18

update to alterations
Hi Till,

As per our previous 2 posts, if I open the users details, to the page where I wish to edit, THEN execute your above command, I am able to make changes and save. Then the problem continues again for any other users that I may need to edit. If i repeat this process, I may continue, again, though for only one page....

still testing...

till 17th January 2008 10:20

Do you get any errors in the log file /home/admispconfig/ispconfig/ispconfig.log

cybere 18th January 2008 02:00

Hi Till,

No error entries in the log you specified. Only perhaps 40lines of the following:
15.01.2008 - 16:08:30 => INFO - /root/ispconfig/scripts/lib/config.lib.php, Line 883: setquota -u YYYY 0 0 0 0 -a &> /dev/null
15.01.2008 - 16:08:30 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_procmail.lib.php, Line 57: cp -f /root/ispconfig/isp/conf/forward.master /var/www/web1/user/YYYY/.forward
15.01.2008 - 16:08:30 => INFO - USER:

Aside: Has anyone been able to install Acronis True Image on FC8 yet? I would like to build FC8 so long as I can get backups working on it. FC5 backup howtos fail on this system.

Thanks for your assistance to date Till.

falko 18th January 2008 19:36

What's the output of

ls -la /home/admispconfig/ispconfig

cybere 21st January 2008 23:35

Hi Till,

Here are the results:

[root@www ~]# ls -la /home/admispconfig/ispconfig/
total 2560
drwxr-xr-x 8 admispconfig admispconfig 4096 Jan 21 08:56 .
drwxr-xr-x 4 admispconfig admispconfig 4096 Sep 7 2006 ..
-rw-r--r-- 1 admispconfig admispconfig 14 Sep 7 2006 adminmail.txt
drwxrwx--- 2 admispconfig mysql 4096 Sep 7 2006 backup
drwxr-xr-x 4 admispconfig admispconfig 4096 Sep 7 2006 files
-rw-r--r-- 1 admispconfig admispconfig 1349416 Jan 21 08:56 ispconfig.log
-rw-r--r-- 1 root root 411571 Jan 15 15:07 ispconfig.log.15-01-08_16-07-27.tar.gz
-rw-r--r-- 1 root root 389062 Nov 29 2006 ispconfig.log.29-11-06_09-51-08.tar.gz
-rw-r--r-- 1 root root 404355 Aug 31 14:17 ispconfig.log.31-08-07_14-17-22.tar.gz
drwxr-xr-x 6 admispconfig admispconfig 4096 Sep 7 2006 lib
-rw-r--r-- 1 root root 969 Sep 7 2006 sysconf.txt
drwxr-xr-x 6 admispconfig admispconfig 4096 Dec 14 18:13 temp
drwxr-xr-x 8 admispconfig admispconfig 4096 Sep 7 2006 tools
-rw-r--r-- 1 root root 284 Sep 7 2006 users
drwxr-xr-x 16 admispconfig admispconfig 4096 Sep 7 2006 web

Ive begun building yet another server now, as this situation is deteriorating.


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