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-   -   Cannot create client, reseller and hosting plan (http://www.howtoforge.com/forums/showthread.php?t=11329)

crapufish 12th March 2007 23:56

Cannot create client, reseller and hosting plan
 
Hello!

I just installed ISPConfig (version 2.2.11 on Ubuntu 6.10). I am trying to add an client but it sais: "The requested document type does not exist" everytime I click on "New client" or "New reseller"

Help!! :(

till 13th March 2007 08:21

Have you loaded the ISPConfig database dump manually into the database?

crapufish 13th March 2007 08:53

Umh... no... do I have to?

The database seems correctly created, all the tables seems to be in place. I can login, i can install new add-ons, change password etc. I just cannot create a new client, reseller and hosting plan ...

falko 13th March 2007 19:27

Quote:

Originally Posted by crapufish
Umh... no... do I have to?

No. The installer must install the database for you.

Quote:

Originally Posted by crapufish
The database seems correctly created, all the tables seems to be in place. I can login, i can install new add-ons, change password etc. I just cannot create a new client, reseller and hosting plan ...

Did you notice any errors during the ISPConfig installation?
Any errors in /home/admispconfig/ispconfig/ispconfig.log?

Did you modify the ISPConfig sources or the database?

crapufish 13th March 2007 19:38

Quote:

Originally Posted by falko
Did you notice any errors during the ISPConfig installation?

No, i didn't noticed any error....

Quote:

Originally Posted by falko
Any errors in /home/admispconfig/ispconfig/ispconfig.log?

Here is the log:

Code:

13.03.2007 - 00:39:44 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_system.lib.php, Line 706: /etc/init.d/apache2 restart &> /dev/null
13.03.2007 - 00:39:44 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_system.lib.php, Line 706: /etc/init.d/postfix stop &> /dev/null
13.03.2007 - 00:39:45 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_system.lib.php, Line 706: /etc/init.d/postfix start &> /dev/null
13.03.2007 - 00:39:48 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_system.lib.php, Line 706: /etc/init.d/bind9 restart &> /dev/null
13.03.2007 - 00:39:50 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_system.lib.php, Line 706: /etc/init.d/proftpd restart &> /dev/null
13.03.2007 - 00:40:15 => DEBUG - The requested document type does not exist.
13.03.2007 - 00:42:01 => DEBUG - The requested document type does not exist.
13.03.2007 - 00:42:02 => DEBUG - The requested document type does not exist.
13.03.2007 - 00:42:03 => DEBUG - The requested document type does not exist.
13.03.2007 - 00:42:05 => DEBUG - The requested document type does not exist.
13.03.2007 - 00:42:25 => DEBUG - The requested document type does not exist.
13.03.2007 - 00:42:27 => DEBUG - The requested document type does not exist.
13.03.2007 - 00:42:37 => DEBUG - The requested document type does not exist.
13.03.2007 - 00:48:59 => DEBUG - The requested document type does not exist.
13.03.2007 - 00:49:00 => DEBUG - The requested document type does not exist.
13.03.2007 - 00:49:28 => DEBUG - The requested document type does not exist.
13.03.2007 - 00:49:29 => DEBUG - The requested document type does not exist.
13.03.2007 - 00:49:30 => DEBUG - The requested document type does not exist.
13.03.2007 - 00:49:49 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_system.lib.php, Line 706: /etc/init.d/apache2 restart &> /dev/null
13.03.2007 - 00:49:49 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_system.lib.php, Line 706: /etc/init.d/postfix stop &> /dev/null
13.03.2007 - 00:49:50 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_system.lib.php, Line 706: /etc/init.d/postfix start &> /dev/null
13.03.2007 - 00:49:52 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_system.lib.php, Line 706: /etc/init.d/bind9 restart &> /dev/null
13.03.2007 - 00:49:55 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_system.lib.php, Line 706: /etc/init.d/proftpd restart &> /dev/null
13.03.2007 - 00:54:35 => DEBUG - The requested document type does not exist.
13.03.2007 - 00:54:36 => DEBUG - The requested document type does not exist.
13.03.2007 - 00:54:38 => DEBUG - The requested document type does not exist.
13.03.2007 - 01:11:45 => DEBUG - The requested document type does not exist.
13.03.2007 - 01:12:03 => DEBUG - The requested document type does not exist.
13.03.2007 - 01:12:04 => DEBUG - The requested document type does not exist.
13.03.2007 - 01:12:05 => DEBUG - The requested document type does not exist.
13.03.2007 - 01:13:45 => DEBUG - The requested document type does not exist.
13.03.2007 - 01:31:28 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_system.lib.php, Line 706: /etc/init.d/apache2 restart &> /dev/null
13.03.2007 - 01:31:29 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_system.lib.php, Line 706: /etc/init.d/postfix stop &> /dev/null
13.03.2007 - 01:31:29 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_system.lib.php, Line 706: /etc/init.d/postfix start &> /dev/null
13.03.2007 - 01:31:32 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_system.lib.php, Line 706: /etc/init.d/bind9 restart &> /dev/null
13.03.2007 - 01:31:34 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_system.lib.php, Line 706: /etc/init.d/proftpd restart &> /dev/null
13.03.2007 - 01:40:52 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_system.lib.php, Line 706: /etc/init.d/apache2 restart &> /dev/null
13.03.2007 - 01:40:53 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_system.lib.php, Line 706: /etc/init.d/postfix stop &> /dev/null
13.03.2007 - 01:40:53 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_system.lib.php, Line 706: /etc/init.d/postfix start &> /dev/null
13.03.2007 - 01:40:56 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_system.lib.php, Line 706: /etc/init.d/bind9 restart &> /dev/null
13.03.2007 - 01:40:58 => INFO - /root/ispconfig/scripts/lib/classes/ispconfig_system.lib.php, Line 706: /etc/init.d/proftpd restart &> /dev/null
13.03.2007 - 01:49:54 => DEBUG - The requested document type does not exist.
13.03.2007 - 08:28:46 => DEBUG - The requested document type does not exist.
13.03.2007 - 08:39:42 => DEBUG - <center>Installation OK</center>
13.03.2007 - 08:41:02 => DEBUG - <center>Installation OK</center>
13.03.2007 - 08:46:20 => DEBUG - The requested document type does not exist.
13.03.2007 - 08:46:30 => DEBUG - The requested document type does not exist.
13.03.2007 - 08:46:31 => DEBUG - The requested document type does not exist.
13.03.2007 - 08:46:36 => DEBUG - The requested document type does not exist.
13.03.2007 - 08:46:37 => DEBUG - The requested document type does not exist.
13.03.2007 - 08:48:57 => DEBUG - The requested document type does not exist.
13.03.2007 - 20:23:31 => DEBUG - The requested document type does not exist.
13.03.2007 - 20:23:34 => DEBUG - The requested document type does not exist.
13.03.2007 - 20:24:35 => DEBUG - The requested document type does not exist.
13.03.2007 - 20:24:41 => DEBUG - The requested document type does not exist.
13.03.2007 - 20:25:40 => DEBUG - The requested document type does not exist.
13.03.2007 - 20:25:45 => DEBUG - The requested document type does not exist.
13.03.2007 - 20:26:57 => DEBUG - The requested document type does not exist.
13.03.2007 - 20:28:32 => DEBUG - The requested document type does not exist.

Quote:

Originally Posted by falko
Did you modify the ISPConfig sources or the database?

Nope :( I installed ISPConfig twice, standard instalation, no expert mode...

I just have no idea what it might be wrong....


Help!!

THANKS!!!

crapufish 13th March 2007 19:49

Actions which doesn't work
 
Here are all the actions (I discovered) which does not work:
ISP Manager: New reseller, New client, Hostingplan
DNS Manager:New Master, New Slave
ISP invoice: New item, Create Invoice

It seems all other features/actions are working...

Rings any bells?

Thanks!

Dorian

crapufish 13th March 2007 23:47

Might this be the cause of this probmem?

It appears when I am trying to restart ISPConfig...

Code:

# /etc/init.d/ispconfig_server restart
shell-init: error retrieving current directory: getcwd: cannot access parent directories: No such file or directory
shell-init: error retrieving current directory: getcwd: cannot access parent directories: No such file or directory
Shutting down ISPConfig system...
shell-init: error retrieving current directory: getcwd: cannot access parent directories: No such file or directory
/root/ispconfig/httpd/bin/apachectl stop: httpd stopped
ISPConfig system stopped!
shell-init: error retrieving current directory: getcwd: cannot access parent directories: No such file or directory
Starting ISPConfig system...
shell-init: error retrieving current directory: getcwd: cannot access parent directories: No such file or directory
/root/ispconfig/httpd/bin/apachectl startssl: httpd started
shell-init: error retrieving current directory: getcwd: cannot access parent directories: No such file or directory
shell-init: error retrieving current directory: getcwd: cannot access parent directories: No such file or directory
shell-init: error retrieving current directory: getcwd: cannot access parent directories: No such file or directory
shell-init: error retrieving current directory: getcwd: cannot access parent directories: No such file or directory
shell-init: error retrieving current directory: getcwd: cannot access parent directories: No such file or directory
shell-init: error retrieving current directory: getcwd: cannot access parent directories: No such file or directory
ISPConfig system is now up and running!


till 14th March 2007 08:15

Are you really sure that you did install ISPConfig 2.2.11 and not a SVN or development version? The doctype errors occur when your ISPConfig database is not installed correctly. Please check that the doctype table is not empty.

crapufish 14th March 2007 08:47

Hi!

I installed last night the latest Beta version hoping that the error might be fixed ... Unfortulately there is exactly the same problem. The setup went smoothly, but...

Below is the content of the doctype table (not all columns were selected). This is the 2.3.1-dev version, but, I am pretty sure that this table was populated correctly in 2.2.11 too.

I will remove this beta version and install 2.2.11 again.

I installed my OS (Ubuntu 6.10) following step by step all the instructions in the "Perfect Setup".

Thanks!!

Dorian


Code:

mysql> SELECT  doctype_id,userid,groupid,doctype_modul,doctype_name,doctype_title FROM doctype;
+------------+--------+---------+---------------+------------------+-------------------+
| doctype_id | userid | groupid | doctype_modul | doctype_name    | doctype_title    |
+------------+--------+---------+---------------+------------------+-------------------+
|          3 |      1 |      1 | sys          | news            | News              |
|          1 |      1 |      1 | sys          | user            | User Manager      |
|      1000 |      1 |      0 |              | dummy            | dummy            |
|        10 |      1 |      0 | help          | documents        | Online Hilfe      |
|          2 |      1 |      0 | sys          | modules          | Modul Manager    |
|      1010 |      1 |      1 | sys          | server          | ISP Server        |
|      1011 |      1 |      1 | isp          | isp_actions      | ISP Aktionen      |
|      1012 |      1 |      0 | isp          | isp_kunde        | ISP Kunde        |
|      1013 |      1 |      0 | isp          | isp_web          | ISP Web          |
|      1014 |      1 |      0 | isp          | isp_user        | ISP User          |
|      1015 |      1 |      1 | isp          | isp_domain      | ISP Domain        |
|      1016 |      1 |      0 | dns          | isp_dns          | DNS Eintrag      |
|      1019 |      1 |      0 | dns          | cname            | CNAME Record      |
|      1018 |      1 |      0 | dns          | a                | A Record          |
|      1020 |      1 |      0 | dns          | mx              | MX Record        |
|      1021 |      1 |      1 | sys          | serverstatus    | ISP Server Status |
|      1022 |      1 |      1 | isp          | isp_reseller    | ISP Anbieter      |
|      1023 |      1 |      1 | sys          | dienste          | ISP Dienste      |
|      1024 |      1 |      1 | sys          | monitor          | ISP              |
|      1025 |      1 |      1 | sys          | firewall        | ISP Firewall      |
|      1026 |      1 |      1 | isp_fakt      | artikel          | Artikel          |
|      1027 |      1 |      1 | sys          | config          | System Config    |
|      1028 |      1 |      0 | dns          | secondary        | Slave Zone        |
|      1029 |      1 |      0 | isp          | isp_datenbank    | ISP Datenbank    |
|      1030 |      1 |      0 | isp          | isp_web_template | ISP Web-Vorlage  |
|      1031 |      1 |      0 | dns          | spf              | SPF Record        |
+------------+--------+---------+---------------+------------------+-------------------+
26 rows in set (0.00 sec)


crapufish 14th March 2007 14:55

Any ideas?

I think I'll give up... :(

Thanks!


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