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View Full Version : Email notification when client open ticket support


laptop_user
6th October 2011, 21:20
Hello,

I hope ISPC developer can implement this feature. When client send support message via Help module, the system will send the full message or notification to the administrator email account.

Thank you

zbuzanic
14th October 2011, 12:10
Also mail notifications could be sent to clients when admin/reseller responds.

Antennipasi
23rd December 2011, 22:11
+1 for this.
So far i have addressed this by disabling whole ticket system, but it would be nice to use at least communicating with resellers. They seem to have actual questions every now and then.

pititis
4th April 2012, 17:57
+1 to this feature

teoverton
19th May 2012, 17:44
+1 Yes Please. The message system as far as I can see is dead without some sort of notification. An email notification is the most obvious way forward.