recreating e-mail account problem

[david.hopper@datelnet.co.]

I have had problems reciving e-mail to one of a users e-mail accounts - support@domain.com - I deleted the e-mail account and tried to recreate it, but I get an error message that says the account and e-mail address already exist.

How do I overcome this problem ?

[mphayesuk]

Make sure after you delete the email address you empty the recycle bin and then wait a minute or two and then try to create the email account.

Thanks

[david.hopper@datelnet.co.]

Thank you for your quick reponse - this worked. I do however have another problem that is related. I have recreated the support@ e-mail account, but am not receiving any e-mail to this account. I can however receive e-mail at all other accounts for the same domain with no problems. any ideas ?

[falko]

Is the email address listed in /etc/postfix/virtusertable? Any errors in /var/log/mail.log?

[david.hopper@datelnet.co.]

unfortunatley I am not in the same location as the server currently and my linux knowledge is limited as I am a windows engineer. Am I able to access these via the ISPConfig web interface? or is there another way I can remotley access them ? rgds

[mphayesuk]

I know how you feel going from windows to unix systems is a big knowledge step. What I did was set up ssh so that you can securly telnet onto the unix box and run command line tools, but that would only solve half you problem trying to post the output onto this forum can get messy.

Hope this helps.

[david.hopper@datelnet.co.]

thx for your response ...I'll do this in the morning when I get into the office and get back to you with the information requested ...

[Lee.Copper]

The only thing that I can find in the log that looks at all like an error is

Jun 26 05:19:45 linuxhost postfix/local[19658]: 27A344D400E9: to=<root@linuxhost.datelhosting.co.uk>, orig_to=<support@hantec.co.uk>, relay=local, delay=0, status=sent (delivered to mailbox)

Is the above what I should expect to see.

To comfirm that in the virtusertable, the email address is present.

Thanks

[falko]

Do you have two usernames in this forum (Lee.Copper/david.hopper@datelnet.co.)?


Jun 26 05:19:45 linuxhost postfix/local[19658]: 27A344D400E9: to=<root@linuxhost.datelhosting.co.uk>, orig_to=<support@hantec.co.uk>, relay=local, delay=0, status=sent (delivered to mailbox)There's no error, the mail has been delivered to root's mailbox.

What's in /etc/aliases?

[Lee.Copper]

In etc/aliases I have the following entry

Support: postmaster

There is other entries but I guess you are interested in this one.

[falko]

Support: postmaster

I guess you also have
postmaster: root in /etc/aliases? That means that emails for the user support go to root. Comment out the support line in /etc/aliases, run newaliases and restart Postfix.

[Lee.Copper]

My boss is David Hopper, and I am his employee.

[Lee.Copper]

That fixed the problem. Thanks for all your assistance with this.