Query on email system

[mphayesuk]

The problem is that a remote email server is rejecting some mail. If I log into webmail and send an email its fine, but when I use the system to send mail or send mail as a result of a cgi program the mail wont go through.

Root gets an email regarding these failed attempts at send mail here is one of the emails:

Message 10:
From MAILER-DAEMON Sun Jun 25 14:46:59 2006
X-Original-To: wwwrun@server1.touchonehosting.co.uk
Delivered-To: root@server1.touchonehosting.co.uk
Date: Sun, 25 Jun 2006 14:46:59 +0100 (BST)
From: MAILER-DAEMON@server1.touchonehosting.co.uk (Mail Delivery System)
Subject: Undelivered Mail Returned to Sender
To: wwwrun@server1.touchonehosting.co.uk
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status;
boundary="8063A340270.1151243219/server1.touchonehosting.co.uk"


Part 1:
Content-Description: Notification
Content-Type: text/plain

This is the Postfix program at host server1.touchonehosting.co.uk.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to <postmaster>
If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The Postfix program

<mhayes1@touchone.co.uk>: host mx.core.plus.net[212.159.11.36] said:
550-Verification failed for <wwwrun@server1.touchonehosting.co.uk>
550-REJECTED: Cannot route message 550 Sender verify failed (in reply to
RCPT TO command)

<mhayes@touchone.co.uk>: host mx.core.plus.net[212.159.11.36] said: 550 Sender
verify failed (in reply to RCPT TO command)

Part 2:
Content-Description: Delivery report
Content-Type: message/delivery-status

Reporting-MTA: dns; server1.touchonehosting.co.uk
X-Postfix-Queue-ID: 8063A340270
X-Postfix-Sender: rfc822; wwwrun@server1.touchonehosting.co.uk
Arrival-Date: Sun, 25 Jun 2006 14:46:43 +0100 (BST)
Final-Recipient: rfc822; mhayes1@touchone.co.uk
Action: failed
Status: 5.0.0
Diagnostic-Code: X-Postfix; host mx.core.plus.net[212.159.11.36] said:
550-Verification failed for <wwwrun@server1.touchonehosting.co.uk>
550-REJECTED: Cannot route message 550 Sender verify failed (in reply to
RCPT TO command)

Final-Recipient: rfc822; mhayes@touchone.co.uk
Action: failed
Status: 5.0.0
Diagnostic-Code: X-Postfix; host mx.core.plus.net[212.159.11.36] said: 550
Sender verify failed (in reply to RCPT TO command)

Part 3:
Content-Description: Undelivered Message
Content-Type: message/rfc822

To: mhayes@touchone.co.uk
Cc: mhayes1@touchone.co.uk
From: mhayes@touchone.co.uk
Subject: Novice Form SubmissionTesting

**** this was the data from a cgi script but I still get the same error if I send an email using the mail command.

Have I set something up wrong somewhere.

Thanks

[mphayesuk]

Last part of my mail log file.

Jun 25 15:52:31 server1 postfix/pickup[17324]: 936F834026E: uid=10017 from=<web6_mhayes>
Jun 25 15:52:31 server1 postfix/cleanup[19137]: 936F834026E: message-id=<20060625145231.936F834026E@server1.touchonehosting .co.uk>
Jun 25 15:52:31 server1 postfix/qmgr[17325]: 936F834026E: from=<web6_mhayes@server1.touchonehosting.co.uk>, size=772, nrcpt=2 (queue active)
Jun 25 15:52:31 server1 postfix/smtp[19138]: warning: connect to private/tlsmgr: No such file or directory
Jun 25 15:52:32 server1 postfix/smtp[19138]: warning: connect to private/tlsmgr: No such file or directory
Jun 25 15:52:32 server1 postfix/smtp[19138]: warning: problem talking to server private/tlsmgr: No such file or directory
Jun 25 15:52:32 server1 postfix/smtp[19138]: warning: no entropy for TLS key generation: disabling TLS support
Jun 25 15:52:45 server1 postfix/anvil[18940]: statistics: max connection rate 1/60s for (smtp:212.159.14.214) at Jun 25 15:49:25
Jun 25 15:52:45 server1 postfix/anvil[18940]: statistics: max connection count 1 for (smtp:212.159.14.214) at Jun 25 15:49:25
Jun 25 15:52:45 server1 postfix/anvil[18940]: statistics: max cache size 1 at Jun 25 15:49:25
Jun 25 15:52:47 server1 postfix/smtp[19138]: 936F834026E: to=<mhayes1@touchone.co.uk>, relay=mx.core.plus.net[212.159.11.36], delay=16, status=bounced (host mx.core.plus.net[212.159.11.36] said: 550-Verification failed for <web6_mhayes@server1.touchonehosting.co.uk> 550-REJECTED: Cannot route message 550 Sender verify failed (in reply to RCPT TO command))
Jun 25 15:52:47 server1 postfix/smtp[19138]: 936F834026E: to=<mhayes@touchone.co.uk>, relay=mx.core.plus.net[212.159.11.36], delay=16, status=bounced (host mx.core.plus.net[212.159.11.36] said: 550 Sender verify failed (in reply to RCPT TO command))
Jun 25 15:52:48 server1 postfix/cleanup[19137]: 07A3334026F: message-id=<20060625145248.07A3334026F@server1.touchonehosting .co.uk>
Jun 25 15:52:48 server1 postfix/qmgr[17325]: 07A3334026F: from=<>, size=3331, nrcpt=1 (queue active)
Jun 25 15:52:48 server1 postfix/qmgr[17325]: 936F834026E: removed
Jun 25 15:52:48 server1 postfix/pickup[17324]: 18CDB34026E: uid=10017 from=<web6_mhayes>
Jun 25 15:52:48 server1 postfix/cleanup[19137]: 18CDB34026E: message-id=<20060625145248.18CDB34026E@server1.touchonehosting .co.uk>
Jun 25 15:52:48 server1 postfix/local[19147]: 07A3334026F: to=<web6_mhayes@server1.touchonehosting.co.uk>, relay=local, delay=0, status=sent (delivered to command: /usr/bin/procmail -f-)
Jun 25 15:52:48 server1 postfix/qmgr[17325]: 07A3334026F: removed
Jun 25 15:52:48 server1 postfix/qmgr[17325]: 18CDB34026E: from=<web6_mhayes@server1.touchonehosting.co.uk>, size=407, nrcpt=1 (queue active)
Jun 25 15:52:48 server1 postfix/local[19147]: 18CDB34026E: to=<admispconfig@localhost.touchonehosting.co.uk>, orig_to=<admispconfig@localhost>, relay=local, delay=0, status=sent (delivered to command: /usr/bin/procmail -f-)
Jun 25 15:52:48 server1 postfix/qmgr[17325]: 18CDB34026E: removed
Jun 25 15:53:05 server1 postfix/pickup[17324]: B148534026E: uid=10017 from=<web6_mhayes>
Jun 25 15:53:05 server1 postfix/cleanup[19137]: B148534026E: message-id=<20060625145305.B148534026E@server1.touchonehosting .co.uk>
Jun 25 15:53:05 server1 postfix/qmgr[17325]: B148534026E: from=<web6_mhayes@server1.touchonehosting.co.uk>, size=772, nrcpt=2 (queue active)
Jun 25 15:53:21 server1 postfix/smtp[19138]: B148534026E: to=<mhayes1@touchone.co.uk>, relay=mx.core.plus.net[212.159.11.36], delay=16, status=bounced (host mx.core.plus.net[212.159.11.36] said: 550-Verification failed for <web6_mhayes@server1.touchonehosting.co.uk> 550-REJECTED: Cannot route message 550 Sender verify failed (in reply to RCPT TO command))
Jun 25 15:53:21 server1 postfix/smtp[19138]: B148534026E: to=<mhayes@touchone.co.uk>, relay=mx.core.plus.net[212.159.11.36], delay=16, status=bounced (host mx.core.plus.net[212.159.11.36] said: 550 Sender verify failed (in reply to RCPT TO command))
Jun 25 15:53:21 server1 postfix/cleanup[19137]: 1F73734026F: message-id=<20060625145321.1F73734026F@server1.touchonehosting .co.uk>
Jun 25 15:53:21 server1 postfix/qmgr[17325]: 1F73734026F: from=<>, size=3331, nrcpt=1 (queue active)
Jun 25 15:53:21 server1 postfix/qmgr[17325]: B148534026E: removed
Jun 25 15:53:21 server1 postfix/pickup[17324]: 2E6D234026E: uid=10017 from=<web6_mhayes>
Jun 25 15:53:21 server1 postfix/cleanup[19137]: 2E6D234026E: message-id=<20060625145321.2E6D234026E@server1.touchonehosting .co.uk>
Jun 25 15:53:21 server1 postfix/local[19147]: 1F73734026F: to=<web6_mhayes@server1.touchonehosting.co.uk>, relay=local, delay=0, status=sent (delivered to command: /usr/bin/procmail -f-)
Jun 25 15:53:21 server1 postfix/qmgr[17325]: 1F73734026F: removed
Jun 25 15:53:21 server1 postfix/qmgr[17325]: 2E6D234026E: from=<web6_mhayes@server1.touchonehosting.co.uk>, size=407, nrcpt=1 (queue active)
Jun 25 15:53:21 server1 postfix/local[19147]: 2E6D234026E: to=<admispconfig@localhost.touchonehosting.co.uk>, orig_to=<admispconfig@localhost>, relay=local, delay=0, status=sent (delivered to command: /usr/bin/procmail -f-)
Jun 25 15:53:21 server1 postfix/qmgr[17325]: 2E6D234026E: removed

Thanks

[mphayesuk]

readme_directory = /usr/share/doc/packages/postfix/README_FILES
inet_protocols = ipv4
biff = no
mail_spool_directory = /var/mail
canonical_maps = hash:/etc/postfix/canonical
#virtual_maps = hash:/etc/postfix/virtual
relocated_maps = hash:/etc/postfix/relocated
transport_maps = hash:/etc/postfix/transport
sender_canonical_maps = hash:/etc/postfix/sender_canonical
masquerade_exceptions = root
masquerade_classes = envelope_sender, header_sender, header_recipient
myhostname = server1.$mydomain
program_directory = /usr/lib/postfix
inet_interfaces = all
masquerade_domains =
#mydestination = $myhostname, localhost.$mydomain
defer_transports =
disable_dns_lookups = no
relayhost =
mailbox_command =
mailbox_transport =
strict_8bitmime = no
disable_mime_output_conversion = no
smtpd_sender_restrictions = hash:/etc/postfix/access
smtpd_client_restrictions =
smtpd_helo_required = no
smtpd_helo_restrictions =
strict_rfc821_envelopes = no
smtpd_recipient_restrictions = permit_sasl_authenticated,permit_mynetworks,reject _unauth_destination
smtp_sasl_auth_enable = no
smtpd_sasl_auth_enable = yes
smtpd_use_tls = yes
smtp_use_tls = yes
alias_maps = hash:/etc/aliases
mailbox_size_limit = 0
message_size_limit = 10240000
mydomain = touchonehosting.co.uk
smtpd_sasl_local_domain =
smtpd_sasl_security_options = noanonymous
broken_sasl_auth_clients = yes
smtpd_tls_auth_only = no
smtp_tls_note_starttls_offer = yes
smtpd_tls_key_file = /etc/postfix/ssl/smtpd.key
smtpd_tls_cert_file = /etc/postfix/ssl/smtpd.crt
smtpd_tls_CAfile = /etc/postfix/ssl/cacert.pem
smtpd_tls_loglevel = 1
smtpd_tls_received_header = yes
smtpd_tls_session_cache_timeout = 3600s
tls_random_source = dev:/dev/urandom

virtual_maps = hash:/etc/postfix/virtusertable

mydestination = /etc/postfix/local-host-names

HOSTS FILE CONTAINS:
ff00::0 ipv6-mcastprefix
ff02::1 ipv6-allnodes
ff02::2 ipv6-allrouters
ff02::3 ipv6-allhosts
212.159.54.3 server1.touchonehosting.co.uk server1
212.159.54.4 server1.touchonehosting.co.uk server1

HOSTNAME CONTAINS:
server1.touchonehosting.co.uk

HOSTS ALLOW and HOSTS DENY
all lines are commented out

Thanks

[mphayesuk]

I think the problem is that the email address does not exist and when the remote mail server tries to check the email address it throws up the error.

1) So first can you change the default email address for the system

2) When a customer runs a cgi script that emails a form the email address that the sytem uses is wrong (well does not exist) so there must be a setting somewhere in postfix to edit this.....

Somewhere there is a setting that I have done wrong....

Can anyone help with this, I am trying to find answers myself and will post anything I find out in case anyone is having the same problem.

Thanks

[mphayesuk]

This line in my mail log:

Jun 25 15:52:47 server1 postfix/smtp[19138]: 936F834026E: to=<mhayes1@touchone.co.uk>, relay=mx.core.plus.net[212.159.11.36], delay=16, status=bounced (host mx.core.plus.net[212.159.11.36] said: 550-Verification failed for <web6_mhayes@server1.touchonehosting.co.uk> 550-REJECTED: Cannot route message 550 Sender verify failed (in reply to RCPT TO command))

I would have thought that the sending email address <web6_mhayes@server1.touchonehosting.co.uk> the domain should be the domain that that customer has got and not the server.xxxxx

Thanks

[falko]

Create an A record for server1.touchonehosting.co.uk.
Also, add
127.0.0.1 localhost.localdomain localhost
to /etc/hosts.

[mphayesuk]

Create A record in ISPconfig.... or directly into the dns records.

Thanks

I thought it would be something simple.

[falko]

The authoritative name servers for touchonehosting.co.uk are ns.hosteurope.com and ns2.hosteurope.com, so you must create the A record there.

[mphayesuk]

That is stupid, I have most of my domains registered with one registrar that allows me to specify nameservers... dns records..... pretty much anything, and I set all of my domains to the same nameserer ns1.touchonehosting.co.uk and ns2..... but now after checking all the domains they have all been set back to the defaults which is the registrar ones...

So unless they get changed back to default ones if your chosen name servers are offline I dont know, but I will make sure that A records are set correctly.

Thanks for your help.