ispconfig 3 ftp accounts

[uvbnserved]

ok i set up a website and then made an ftp account. when i ftp to the server i type in the account name and then i type in the password and it says access denied. something i missed?

[tinker]

For the the account name, are you using client name + account name? I think that both are required.

[uvbnserved]

still wont let me log in. anyone?

[falko]

Any errors in your logs?
Did you try both active and passive transfers in your FTP client?

[uvbnserved]

What is the difference between active and passive? And I have a warning about clamav being outdated. And one log says I need the getmail.conf file. Also I can FTP as root just the accounts I make on ispconfig don't work

[falko]

Did you see any errors in your logs?

[uvbnserved]

i have one error. the error is that i do not have the getmail.conf file

[falko]

Did you configure any accounts under Email > Fetchmail? If not, then you can ignore that message.

[uvbnserved]

no the only accounts I have setup is a client account and a FTP account for that client. I still cannot FTP with that account. Really need some help. Do I have to use pure FTP as the program I use to FTP to the server or something?

[falko]

No, you need an FTP client such as FileZilla.
Also, please try active and passive transfers in your FTP client.

[uvbnserved]

What's the difference between active and passive

[falko]

http://en.wikipedia.org/wiki/File_Transfer_Protocol

[uvbnserved]

Passive nor active FTP works. When you make an FTP account on ispconfig 3 which file holds the account info?

[falko]

It's stored in the MySQL database.

[uvbnserved]

What directory Is the file in?
Also could it be because I installed ispconfig as root? Should I not have done that? Is that why it says access denied when anyone besides root tries to FTP to it

[falko]

What directory Is the file in?It's no file, it's a database. You can access it with phpMyAdmin.


Also could it be because I installed ispconfig as root?
No.