FTP Users on ISPConfig 3

[phenner]

Hi,

I have set up ISPConfig3 on my Ubuntu 8.1 webserver. I am trying to make some FTP users, but it doesnt seem to work? I notice that [CLIENTNAME] is before the username on the add users page. Can you give me a guide as to what to do to get FTP access?

Thanks,

phenner

[till]

If you installed ispconfig 3 exactly as described in the ispconfig 3 documentation then ftp users should work out of the bix. Just add a new ftp user in ispconfig and then use the ftp username that is displayed in the list after you created the ftp user to access your website by ftp.

[phenner]

I have installed ISPconfig to the tee. When I make a user account for FTP, the username in the list is shown as defaultusername, where username is what I really want it to be called. Either way it doesn't let me log in.

Any ideas?

Rich

[grungy]

I have installed ISPconfig to the tee. When I make a user account for FTP, the username in the list is shown as defaultusername, where username is what I really want it to be called. Either way it doesn't let me log in.

Any ideas?

Rich

Did you create a client? Create a client, login as the client, then create the ftp user.

I do not like this with ispconfig3 - when no client is selected and a database or ftp user is created the user is named - defaultuser, IS THIS A BUG?

[phenner]

Well I have just tried that, and it still isnt working. I have the same issue with my IMAP server, created the email in ISPconfig3 and then it says I am using the wrong password. :@

Rich

[grungy]

Well I have just tried that, and it still isnt working. I have the same issue with my IMAP server, created the email in ISPconfig3 and then it says I am using the wrong password. :@

Rich

What is the username for the ftp and imap user? how long did you wait after you created the user?

[till]

Please check your logs for errors.

[phenner]

What is the username for the ftp and imap user? how long did you wait after you created the user?

Username for FTP: phennerweb
Email for IMAP: richard@phennerweb.co.uk

[till]

You missed to add the prefix for the FTP username.

[phenner]

Prefix? What do you mean?

[grungy]

Prefix? What do you mean?

Prefix is the client name:

client_ftpusername

Look under System / Interface config

[phenner]

FTP Client Responses:

Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 1 of 50 allowed.
Response: 220-Local time is now 15:02. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 15 minutes of inactivity.
Command: USER phennerweb_phenner
Response: 331 User phennerweb_phenner OK. Password required
Command: PASS *******
Response: 530 Login authentication failed
Error: Could not connect to server

[grungy]

What happens if you run /usr/local/ispconfig/server/server.sh manually as root?

[phenner]

Right, after removing every piece of hair on my head, I decided to go for a complete reformat and use ISPConfig2. This has so far proved successful and FTP now works fine. Seems a much easier system to get your head round. However I am still unable to access the email. I have installed Rouncube Webmail and it just won't let me log in. I am fairly sure I have the correct details this time because Rouncube just times out after about 5 minutes, whereas with using false details it just says Login Failed.

Any ideas?

Rich

[falko]

Any errors in your mail log? Did you send an email to the new account before you tried to log in?

[phenner]

SMTP (which was working) stopped, so I restarted the server. Now everything is buggered! OpenSSH won't work, ISPConfig is inaccessible from external and internal sources.

Help!

Thanks,

Rich

[falko]

What's the output of netstat -tap?

Do you see any errors in the logs?

[jcombs_31]

I had a similar problem when adding a new ftp user. I had to restart the pure-ftp service for the login to work.

[phenner]

netstat -tap gives:

Active Internet connections (servers and established)
Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name
tcp 0 0 *:mysql *:* LISTEN 4510/mysqld
tcp 0 0 phennerweb.local:domain *:* LISTEN 4391/named
tcp 0 0 localhost:domain *:* LISTEN 4391/named
tcp 0 0 *:ssh *:* LISTEN 4415/sshd
tcp 0 0 localhost:ipp *:* LISTEN 4745/cupsd
tcp 0 0 *:smtp *:* LISTEN 4909/master
tcp 0 0 localhost:953 *:* LISTEN 4391/named
tcp 0 300 phennerweb.local:ssh richard-0d070af.lo:1428 ESTABLISHED 8257/sshd: phenner
tcp6 0 0 [::]:imaps [::]:* LISTEN 4660/couriertcpd
tcp6 0 0 [::]:pop3s [::]:* LISTEN 4704/couriertcpd
tcp6 0 0 [::]:pop3 [::]:* LISTEN 4679/couriertcpd
tcp6 0 0 [::]:imap2 [::]:* LISTEN 4635/couriertcpd
tcp6 0 0 [::]:ftp [::]:* LISTEN 5298/proftpd: (acce
tcp6 0 0 [::]:domain [::]:* LISTEN 4391/named
tcp6 0 0 [::]:ssh [::]:* LISTEN 4415/sshd
tcp6 0 0 [::]:smtp [::]:* LISTEN 4909/master
tcp6 0 0 ip6-localhost:953 [::]:* LISTEN 4391/named


I checked the logs also and when I rebooted it, the following occured:

[Wed Jan 21 14:43:57 2009] [notice] caught SIGTERM, shutting down
unable to start piped log program '/root/ispconfig/cronolog --symlink=/var/log/httpd/ispconfig_access_log /var/$
Unable to open logsunable to start piped log program '/root/ispconfig/cronolog --symlink=/var/log/httpd/ispconfig_access_log /var/$
Unable to open logs
unable to start piped log program '/root/ispconfig/cronolog --symlink=/var/log/httpd/ispconfig_access_log /var/$
Unable to open logs
unable to start piped log program '/root/ispconfig/cronolog --symlink=/var/log/httpd/ispconfig_access_log /var/$
Unable to open logs
unable to start piped log program '/root/ispconfig/cronolog --symlink=/var/log/httpd/ispconfig_access_log /var/$
Unable to open logs
unable to start piped log program '/root/ispconfig/cronolog --symlink=/var/log/httpd/ispconfig_access_log /var/$
Unable to open logs


Any ideas?

Rich

[till]

In the headline of this post you write that its about FTP users in ISPConfig 3, but the error message above is about a directory /root/ispconfig which means that this is a ispconfig 2 server and not a ispconfig 3 server. Also you run proftpd which is used by ispconfig 2 and is not compatible with ispconfig 3.

[phenner]

Till,

As you can see from my previous posts. I reinstalled my server with ISPConfig2. The above errors are from the Apache2 error log.

Any ideas as to how this error can be fixed? Apache2 won't start unless these errors are fixed.

Thanks,

Rich

[falko]

What's the output of ls -la /root/ispconfig/?

[DUCKFACE]

i stuck !
Status: Connecting to 192.168.1.2:21...
Status: Connection established, waiting for welcome message...
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 1 of 20 allowed.
Response: 220-Local time is now 01:27. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 15 minutes of inactivity.
Command: AUTH TLS
Response: 234 AUTH TLS OK.
Status: Initializing TLS...
Status: Verifying certificate...
Command: USER emiliqkonstantinova_konstantinova
Status: TLS/SSL connection established.
Response: 331 User 1_usera OK. Password required
Command: PASS *************
Response: 530 Login authentication failed
Error: Critical error
Error: Could not connect to server

why! ?

[till]

Please make sure that you are able to login to mysql with the username and password in the pureftpd configuration file.

[DUCKFACE]

for some strange reason when i try ot apt-get upgrade it removes proftpd-mysql version and place it with non mysql version ...
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[demiskateboard]

I still get the same problem.

Can not find the solution yet.

[till]

All solutions are described in this thread. Please read the complete thread and try the suggestions made here.

Also, without a exact description of your problem, we do not even know if its the same as in many cases poeple believe that their problem is described in a thread while they have a completely different problem and thats why the solution does not apply to their setup. So its always better to make a new thread with a exact problem description.

[bhwong]

I'm also unable to use FTP after a reboot. I have read thru the forum but nothing works. How do I restart the pure FTP service?

service pure-ftpd restart does not work as service package is not installed by default?

FireFTP just show: Unable to make a connection. Please try again.

[till]

Like all services, you can restart it with the start / stop script in /etc/init.d/ directory.

[radim_h]

Are you using ubuntu?

i use 10.04.1LTSamd64 and there (maybe also in other versions) is bug in PureFTPD, SSL is not working, solution us install older version
i will try to find that page with the solution

[bhwong]

Yes! I'm on ubuntu. But I do not have this problem for many months until today. Let me know the page that instruct on downgrading pure-ftpd when you find it! Thanks!

[radim_h]

Maybe you haven't used SSL/TLS before. Without secure protocol PureFTPD works

Here is page about it
http://web.archiveorange.com/archive/v/LLXmL1KM1gKVDzIYrDIv
another one http://markmail.org/message/536fxy4iciqx5zxu

As they wrote in discussion Maverick - Ubuntu 10.10 has the bug fixed, so the solution will be use the Maverick package in your Ubuntu 10.04
link for maverick package: http://packages.ubuntu.com/maverick/proftpd-basic

Can anyone confirm that Debian Squeeze have the same bug or not?

ProFTPD with ISPC 3.04 will be imo the best solution :)

[hammurabi]

I had same problem. But found out that if you enter 'darthvader' your actual ftpusername will become "defaultdarthvader".

This is prolly to avoid clashing of different vaders from very different sites.

Mainteners should put some help text there because it is confusing for new users.