Client MailSpace MB setting not available...

[giganet]

Hello Group...

Have found that clients are complaining that they are having troubles receiving email.

In looking in 'syslog' I found errors like the following
Sep 14 12:53:05 giganetwireless postfix/qmgr[4131]: E4A6E101D2: removed
Sep 14 12:53:08 giganetwireless postfix/smtpd[6977]: disconnect from unknown[121.247.89.127]
Sep 14 12:53:12 giganetwireless postfix/local[7002]: B8DB91012F: to=<web4_jerry@giganetwireless.com>, orig_to=<jerry@highcountryhomesofanza.com>, relay=local, delay=31, status=bounced (can't create user output file. Command output: /bin/cat: write error: Disk quota exceeded procmail: Program failure (1) of "/home/admispconfig/ispconfig/tools/clamav/bin/clamassassin" procmail: Rescue of unfiltered data succeeded )
Sep 14 12:53:12 giganetwireless postfix/cleanup[6989]: 9DF72101D2: message-id=<20070914195312.9DF72101D2@giganetwireless.com>
Sep 14 12:53:12 giganetwireless postfix/qmgr[4131]: 9DF72101D2: from=<>, size=27263, nrcpt=1 (queue active)
Sep 14 12:53:12 giganetwireless postfix/qmgr[4131]: B8DB91012F: removed
Sep 14 12:53:17 giganetwireless postfix/smtpd[6977]: connect from unknown[89.45.113.24]
Sep 14 12:54:16 giganetwireless postfix/smtp[7039]: 9DF72101D2: to=<gmartineiceb@vsnl.net.in>, relay=mta2.vsnl.net[203.200.235.142], delay=64, status=sent (250 2.5.0 Ok.)


Line 3 above seems off??
to=<web4_jerry@giganetwireless.com>, orig_to=<jerry@highcountryhomesofanza.com>
The client is web4, however why is my domain giganetwireless being indicated as the 'to='


In looking in the ISPConfig Client Manual, I should have the option of limiting the 'WebSpace MB' & 'MailSpace MB' for each client- I am only offered the option to limit 'WebSpace MB' at this time.


For these same clients which have their own web-site I too have been receiving warns from ISPConfig
Username: web4_webmaster
Used Storage Space: 25.85 MB
Allocated Storage Space: 25.00 MB

But when I log into ISPConfig Admin panel Site Management => Domain => Statistics I see the following for total usage-
Storage space: 25 MB
used: 8.80M

Thank you for the Help

Regards

[falko]

I am only offered the option to limit 'WebSpace MB' at this time.This is correct if you're using Maildir because the users' Maildirs are within the /var/www/web1 (for example) directory, so they fall under the web quota.

What's the output of repquota -avug?

[giganet]

Thank you Falko


The output of 'repquota -avug'

mailman@giganetwireless:/etc/default$ sudo repquota -avug
*** Report for user quotas on device /dev/hda1
Block grace time: 7days; Inode grace time: 7days
Block limits File limits
User used soft hard grace used soft hard grace
----------------------------------------------------------------------
root -- 2743188 0 0 102774 0 0
daemon -- 80 0 0 11 0 0
bin -- 4 0 0 1 0 0
man -- 572 0 0 16 0 0
mail -- 12 0 0 1 0 0
news -- 4 0 0 1 0 0
www-data -- 88 0 0 35 0 0
nobody -- 4 0 0 1 0 0
klog -- 4 0 0 2 0 0
mailman -- 80028 0 0 531 0 0
cupsys -- 80 0 0 21 0 0
fetchmail -- 4 0 0 1 0 0
bind -- 88 0 0 20 0 0
mysql -- 27720 0 0 360 0 0
postfix -- 504 0 0 120 0 0
ftp -- 4 0 0 1 0 0
web14_webmaster -- 36 0 0 10 0 0
web14_darlene -- 0 1024 2048 1 0 0
web14_clayton -- 672 0 0 50 0 0
admispconfig -- 55160 0 0 2407 0 0
web5_webmaster +- 26488 19456 20480 6days 65 0 0
web5_darlene -- 108 3072 4096 17 0 0
web5_clayton -- 36 0 0 9 0 0
web4_jerry -- 36 3072 4096 12 0 0
web4_kirsten +- 18132 3072 4096 6days 16 0 0
web4_webmaster -- 8688 19456 20480 341 0 0
web7_webmailmin -- 108 51200 52224 35 0 0
web1_pres -- 2136 3072 4096 19 0 0
web1_webmaster -- 11672 51200 52224 959 0 0
web1_sales -- 36 0 0 9 0 0
web1_sup -- 36 0 0 9 0 0
web1_copy -- 36 0 0 9 0 0
web1_billing -- 36 0 0 9 0 0
web1_wadmin -- 236 0 0 17 0 0
web1_vp -- 52 0 0 12 0 0
web1_ssl -- 36 0 0 9 0 0
web1_gowrls -- 51096 0 0 36 0 0
web1_ebay -- 36 0 0 9 0 0
web1_over -- 36 0 0 9 0 0
web1_mlewis -- 36 0 0 9 0 0
web1_gale -- 36 1024 2048 10 0 0
web1_hicountry -- 36 0 0 9 0 0
web1_ewright -- 11572 0 0 27 0 0
web1_taz -- 36 0 0 9 0 0
#500 -- 5984 0 0 543 0 0
#501 -- 3344 0 0 401 0 0
#10005 -- 4 0 0 1 0 0
#12014 -- 0 0 0 0 0 0
*** Report for group quotas on device /dev/hda1
Block grace time: 7days; Inode grace time: 7days
Block limits File limits
Group used soft hard grace used soft hard grace
----------------------------------------------------------------------
root -- 2713420 0 0 96955 0 0
daemon -- 76 0 0 10 0 0
bin -- 12 0 0 2 0 0
adm -- 20560 0 0 104 0 0
tty -- 20 0 0 709 0 0
disk -- 0 0 0 4439 0 0
lp -- 68 0 0 39 0 0
mail -- 392 0 0 24 0 0
news -- 4 0 0 4 0 0
kmem -- 0 0 0 4 0 0
dialout -- 4 0 0 63 0 0
cdrom -- 0 0 0 37 0 0
floppy -- 0 0 0 64 0 0
tape -- 0 0 0 16 0 0
audio -- 0 0 0 36 0 0
dip -- 276 0 0 7 0 0
www-data -- 20 0 0 3 0 0
src -- 4 0 0 1 0 0
shadow -- 84 0 0 7 0 0
utmp -- 11416 0 0 10 0 0
video -- 0 0 0 205 0 0
sasl -- 8 0 0 1 0 0
plugdev -- 52 0 0 2 0 0
staff -- 60 0 0 16 0 0
games -- 748 0 0 96 0 0
nogroup -- 12 0 0 3 0 0
dhcp -- 4 0 0 1 0 0
klog -- 4 0 0 2 0 0
crontab -- 36 0 0 3 0 0
ssh -- 64 0 0 1 0 0
mailman -- 79760 0 0 530 0 0
lpadmin -- 16 0 0 5 0 0
admin -- 3344 0 0 401 0 0
messagebus -- 4 0 0 1 0 0
slocate -- 1368 0 0 3 0 0
gdm -- 4 0 0 1 0 0
bind -- 92 0 0 21 0 0
mysql -- 23212 0 0 334 0 0
ssl-cert -- 8 0 0 2 0 0
postfix -- 448 0 0 101 0 0
postdrop -- 32 0 0 9 0 0
web14 -- 0 51200 52224 0 0 0
admispconfig -- 55156 0 0 2405 0 0
web1 +- 77872 76800 77824 6days 1223 0 0
web4 +- 26860 25600 26624 6days 369 0 0
web5 +- 26636 25600 26624 6days 92 0 0
web6 -- 76 25600 26624 29 0 0
web7 -- 112 51200 52224 38 0 0
#500 -- 5984 0 0 543 0 0
#10013 -- 12 0 0 3 0 0
#12014 -- 0 0 0 0 0 0


Regards

[falko]

The webs 1, 4, and 5 are over quota. Try to increase the quota, or delete some unused files in these webs.

[giganet]

Thank you for the reply Falko


Yeah, these accounts were instantly over quota as soon as they were created it seems???

I would love to increase their MailBox MB Quota, however that is part of the problem I need help with in this post too- ISPConfig only provides a means to set 'Web Space MB' and not the ability to declare 'MailSpace MB'.

I have looked throught he ISPConfig manual and see that ISPConfig should clearly have a form to define MailSpace MB.

In looking at the ISPConfig I see this:

There are two possible scenarios:
The hard disk is partitioned RedHat like, i.e., quota is enabled on the /home partition; on the
other partitions there is no quota. Then "WebSpace MB" specifies the real web space
available to the user; his mail box is not included in this storage space because it is under
/var/spool/mail. The size of the email box is then specified by "MailSpace MB".
1.
The hard disk is partitioned SuSE like, i.e., there is one big partition with quota enabled on it.
Then "WebSpace MB" specifies the whole storage space including the mail box which is
available for the user. The mail box is included because the directory /var/spool/mail is also
on the partition where quota is enabled.
"MailSpace MB" then specifies the size which the mail box can have in ideal case, i.e., if the
user has enough unused space. Example: You give the user "testuser" 10 MB under
"WebSpace MB" and 5 MB under "MailSpace MB". "testuser" has used 1 MB of his 10 MB in
his home directory, i.e., 9 MB are still available. Nevertheless his mail box cannot become
bigger than 5 MB because that is the value specified under "MailSpace MB". But if "testuser"
has used 7 MB in his home directory only 3 MB are left unused which means that his mail
box cannot become bigger than 3 MB. The mail box size in the second scenario is the
minimum of the two values "MailSpace MB" and "unused storage space".

It seems as though it is possible that my server config falls into possibility 2 in the above???

I will try increasing the Web Space MB quota on all clients to see if they can send and receive email.

Thank you Falko

Regards

[giganet]

Last night I increased the 'WebSpace MB' for all clients to 3MB- I do not have available to me 'MailSPace MB' in ISPConfig.

After setting the new quotas I would have thought all would be well, however these are the errors received when I try to send email to one of my clients.
I am sending this email from another external server of mine hosting 800coolstuff.com, the email is intended to go to 'kirsten <at> highcountryhomesofanza <dot> com.

Sep 17 07:52:40 giganetwireless postfix/local[13450]: 351D9101E7: to=<web4_kirsten@giganetwireless.com>, orig_to=<kirsten@highcountryhomesofanza.com>, relay=local, delay=8, status=bounced (can't create user output file. Command output: /bin/cat: write error: Disk quota exceeded procmail: Program failure (1) of "/home/admispconfig/ispconfig/tools/clamav/bin/clamassassin" procmail: Rescue of unfiltered data succeeded postdrop: warning: uid=10030: Disk quota exceeded sendmail: fatal: web4_kirsten(10030): Error writing message file )


This quota thing is truly frustrating, I can't seem to hit any magic mark that allows email to function properly??


Thank you for your help

Regards

[till]

3MB of quota is too low. If you want to use antivirus and spam scanning, use at least 10 MB.

[giganet]

Thank you for your response Till

Ahhh, OK, scanning for viruses and spam becomes disk-space and memory intensive demanding more rseources usage in general?

OK, my present system config with ISPConfig is functioning properly in not providing any means of adjusting MailSpace MB, as in option 2 SuSE like partition [one large partition] there will only be the option to adjust WebSpace MB correct?

Would you suggest that the Admin of any one domain be delegated the majority of disk-space [70GB of diskspace to each domain provide at least 60% of disk-space to Admin?]?
I have found if I set the WebSpace MB low as other users the ability to upload files to the server is stopped at that point.

Thank you Till

Regards

[till]

The admin of a website shall normally have the same webspace quota then the website itself.

Webspace quota is a file system quota. This means that every type of file that belongs to a user is countet in this quota, regardless if this file is a email or a file uploaded by FTP or SSH.

[giganet]

Thanks Till

Cool- I see how it must go now regarding the settings of WebSpace MB, have experimented successfully with all email accounts.
Thank for the help Till

Beleive I am going to through a Intel Duo 2.4Ghz, 6GB RAM, 1TB Harddisk to this server this weekend too.

Have a great day

Regards

[ddelbia]

Hi
I think the problem is that clamav creates files in /tmp while scanning. If scan fails, the files in /tmp are not deleted and fill the user quota.
I solved this problem using clamd. Clamd is a daemon and files are owned by clamd user, not by mail user.