Unable to send/receive email from Outlook Express

[asokaajay]

I have setup the ISPConfig....the problem i'm facing now is...i can send and receive email through UebiMiau webmail but if i try from Outlook Express....i only can send out emails....but can't receive. Below is the error that i got from OE:-

There was a problem logging onto your mail server. Your Password was rejected. Account: '192.168.0.139', Server: '192.168.0.139', Protocol: POP3, Server Response: '-ERR Authentication failed.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Hope someone can help me...asap..thank you.

[till]

Which Linux distribution do you use?
Which username do you use in outlook? It must have the form web1_user.
Do you get any errors in your mail logfile in the directory /var/log/ ?

[asokaajay]

I'm currently using Linux Fedora 4. I have created few test user like web1_test, web1_admin, and web1_jegan. In OE, i define the account name as test@example.com, admin@example.com and jegan@example.com. What is d correct configuration in email account properties?? And how should i check the error log in /var/log/ ???

[falko]

I'm currently using Linux Fedora 4. I have created few test user like web1_test, web1_admin, and web1_jegan. In OE, i define the account name as test@example.com, admin@example.com and jegan@example.com. What is d correct configuration in email account properties?? And how should i check the error log in /var/log/ ???
The user name in OE should be web1_test, web1_admin, web1_jegan, ...
Make sure you enable "Server needs authentication." in your email account settings in OE, otherwise you won't be allowed to send emails!

[piyopiyo]

Hello,

I have followed the steps and installed the latest ISPConfig. Create an e-mail account for myself. I am having problem sending e-mail using any e-mail client (receive works fine). .Sending and receiving using webmail works. I used outlook as well as Thunderbird. On thunderbird set the Use Secure connection: TLS if available . When trying to send the e-mail the Status display show " delivering mail" and then get an error message "Resonse received is 554: <user@xxx.com>: Relay access denied consult the online help for your e-mail program.."

I would appreciate any help.

Thanks,
piyo

[falko]

You have to enable something like "Server requires authentication." for that account in your email client, then it will work.

[piyopiyo]

You have to enable something like "Server requires authentication." for that account in your email client, then it will work.

I have enabled this in outlook and still cannot send the mail.

Thanks,
piyo

[falko]

Here's a short tutorial about how to configure Outlook for SMTP-AUTH:
http://mail.cs.uiuc.edu/relay/outlook-config.html

[piyopiyo]

Here's a short tutorial about how to configure Outlook for SMTP-AUTH:
http://mail.cs.uiuc.edu/relay/outlook-config.html

Thanks, I followed the steps and still getting the same error.

piyo

[piyopiyo]

I noticed one more thing. The mail that sent using outlook appears in the /home/www/Sent Item file.

thanks,
Piyo

[falko]

I thought you couldn't send emails with Outlook?

Are you using the correct username and password in Outlook?

[piyopiyo]

I thought you couldn't send emails with Outlook?

Are you using the correct username and password in Outlook?

Yes. I am using the web1_username and the correct password. The mail that I send with outlook appears in the /home/www/Sent Item file. But it doesn't go out to the recipient.

Thanks,
Piyo

[till]

If you get any mail in "/home/www/Sent Item" this cant be an ISPConfig configuration or a user created by ISPConfig taht was not modified manually.

Do you use pop3 or imap in Outlook. Wich messages do you get in the mail loigifile, when you send a message in outlook.

[piyopiyo]

If you get any mail in "/home/www/Sent Item" this cant be an ISPConfig configuration or a user created by ISPConfig taht was not modified manually.

Do you use pop3 or imap in Outlook. Wich messages do you get in the mail loigifile, when you send a message in outlook.

I use imap in outlook. Now I am having problem receiveing e-mail after rebooting the server. The mail is getting delivered to the procmail and is available in the direacory /home/www/web1/Maildir/new, but webmail or the outlook client does not receive it.

[till]

Which pop3 and imap daemon do you use?

[piyopiyo]

Which pop3 and imap daemon do you use?

Mails are are being delivered in the inbox (webmail/outlook)after a long delay(few hours). But the received mail shows up in the /home/www/web1/user/web1_user1/Maildir/new immediately. Still cannot send e-mail from outlook but can send from webmail.

I think I am using courier-imap / courier-pop3. I do not know how to check this. I have selected MailDir under Management -> Server -> Settings -> Email.


Thanks,
Piyo

[falko]

Mails are are being delivered in the inbox (webmail/outlook)after a long delay(few hours). But the received mail shows up in the /home/www/web1/user/web1_user1/Maildir/new immediately. Still cannot send e-mail from outlook but can send from webmail.
Can you run telnet localhost 25 and then issue ehlo localhost as described at the bottom of http://www.howtoforge.com/perfect_setup_suse_10.0_p4? What's the output?

I think I am using courier-imap / courier-pop3. I do not know how to check this. I have selected MailDir under Management -> Server -> Settings -> Email.

You can check that with netstat -tap

[piyopiyo]

Following are the output:

telnet localhost 25
Trying 127.0.0.1...
Connected to localhost.localdomain (127.0.0.1).
Escape character is '^]'.
220 ns1.incnetworks.com ESMTP Postfix
ehlo localhost
250-ns1.incnetworks.com
250-PIPELINING
250-SIZE 10240000
250-VRFY
250-ETRN
250-STARTTLS
250-AUTH LOGIN PLAIN
250-AUTH=LOGIN PLAIN
250 8BITMIME

netstat –tap

tcp 0 0 *:imaps *:* LISTEN 2131/xinetd
tcp 0 0 *:32769 *:* LISTEN 1771/rpc.statd
tcp 0 0 *:pop3s *:* LISTEN 2131/xinetd
tcp 0 0 *:mysql *:* LISTEN 2222/mysqld
tcp 0 0 *:pop3 *:* LISTEN 2131/xinetd
tcp 0 0 *:imap *:* LISTEN 2131/xinetd

Thanks,
Piyo

[falko]

netstat –tap

tcp 0 0 *:imaps *:* LISTEN 2131/xinetd
tcp 0 0 *:32769 *:* LISTEN 1771/rpc.statd
tcp 0 0 *:pop3s *:* LISTEN 2131/xinetd
tcp 0 0 *:mysql *:* LISTEN 2222/mysqld
tcp 0 0 *:pop3 *:* LISTEN 2131/xinetd
tcp 0 0 *:imap *:* LISTEN 2131/xinetd

Thanks,
Piyo
Ok, you're not using Courier which means you have to disable Maildir under Management -> Server -> Settings -> Email!

[piyopiyo]

Ok, you're not using Courier which means you have to disable Maildir under Management -> Server -> Settings -> Email!

OK I did that and now receive mail works fine.However, I would liike to use the MailDir. How can I use Courier POP/IMAP?

Still cannot send mail from outlook, maillog doesn't show anything about sending a mail. where can i look for any smtp log?

Thanks,
Piyo

[falko]

OK I did that and now receive mail works fine.However, I would liike to use the MailDir. How can I use Courier POP/IMAP?

Which distribution do you use?
The installation of Courier is mentioned in most of the "Perfect Setup" tutorials on HowtoForge.

[piyopiyo]

Which distribution do you use?
The installation of Courier is mentioned in most of the "Perfect Setup" tutorials on HowtoForge.

I am using the FC4 and followed the The Perfect Setup - Fedora Core 4. I checked the Perfect Setup SuSe and that has a section describing Courier-IMAP/Courier-POP3 setup and this section is not there in the Perfect Setup FC4. Please let me know what changes that I need to make,if tehre is any, on the exisiting system prior to the installation of Courier-IMAP and Courier-POP3.


Thanks,
Piyo

[falko]

I am using the FC4 and followed the The Perfect Setup - Fedora Core 4. I checked the Perfect Setup SuSe and that has a section describing Courier-IMAP/Courier-POP3 setup and this section is not there in the Perfect Setup FC4. Please let me know what changes that I need to make,if tehre is any, on the exisiting system prior to the installation of Courier-IMAP and Courier-POP3.

Unfortunately, on Fedora, there are no Courier packages available, that's why that section is missing in the Fedora tutorials...:(

[piyopiyo]

Unfortunately, on Fedora, there are no Courier packages available, that's why that section is missing in the Fedora tutorials...:(

Thanks for the information. I have tried several things to debug the problem in sending mail with outlook and has no success. one thing that i noticed in the maillog is the following error message

Jan 9 02:45:42 ns1 postfix/qmgr[10354]: CA8239B010E: from=<user1@incnetworks.com>, size=754, nrcpt=1 (queue active)
Jan 9 02:45:42 ns1 postfix/smtp[13796]: CA8239B010E: host mx1.optonline.net[167.206.4.77] said: 450 4.2.1 Your host 146.145.195.66 has no DNS record . If you are using a firewall please configure DNS and try again authoritative host not found (in reply to MAIL FROM command)

Found some way to troubleshoot postfix from http://www.postfix-book.com/debugging.html and tried

telnet relay-test.mail-abuse.org

but this gives relay access denied error message. Does any of this relate to the issue that I have with outlook?

[root@ns1 web1]# telnet relay-test.mail-abuse.org
Trying 168.61.4.13...
Connected to relay-test.mail-abuse.org (168.61.4.13).
Escape character is '^]'.
Connecting to 146.145.195.66 ...
<<< 220 *********************************
>>> HELO cygnus.mail-abuse.org
<<< 250 ns1.incnetworks.com
:Relay test: #Quote test
>>> mail from: <spamtest@>
<<< 501 Bad address syntax
>>> rset
<<< 250 Ok
:Relay test: #Test 1
>>> mail from: <nobody@mail-abuse.org>
<<< 250 Ok
>>> rcpt to: <nobody@mail-abuse.org>
<<< 554 <nobody@mail-abuse.org>: Relay access denied

[falko]

Is 146.145.195.66 your Fedora server's IP address?

[piyopiyo]

Is 146.145.195.66 your Fedora server's IP address?

Yes.

I get a different error when ussing Thunderbird client.
Jan 9 13:52:22 ns1 postfix/smtpd[20167]: connect from unknown[146.145.195.65]
Jan 9 13:52:30 ns1 ipop3d[21426]: pop3 service init from 146.145.195.65
Jan 9 13:52:30 ns1 ipop3d[21426]: Command stream end of file while reading line user=??? host=[146.145.195.65]

Thanks for all your efforts to help me.

Piyo

[piyopiyo]

I tried telnet to the server from a remote machine on port 25 and it cannot connect.

telnet incnetworks.com 25
gives me :
220 *************************************

Also, the maillog displays:
Jan 9 14:17:38 ns1 postfix/smtpd[13743]: connect from unknown[146.145.195.65]

I captured the incoming packets on the server:

1 23.683053 146.145.195.65 -> 172.16.2.1 TCP 62932 > smtp [SYN] Seq=0 Ack=0 Win=65535 Len=0 MSS=1460
22 23.683098 172.16.2.1 -> 146.145.195.65 TCP smtp > 62932 [SYN, ACK] Seq=0 Ack=1 Win=5840 Len=0 MSS=1460
23 23.697292 146.145.195.65 -> 172.16.2.1 TCP 62932 > smtp [ACK] Seq=1 Ack=1 Win=65535 Len=0
24 23.697752 172.16.2.1 -> 146.145.64.2 DNS Standard query PTR 65.195.145.146.in-addr.arpa
25 23.706535 146.145.64.2 -> 172.16.2.1 DNS Standard query response, No such name
26 23.707044 172.16.2.1 -> 146.145.195.65 SMTP Response: 220 ns1.incnetworks.com ESMTP Postfix27 23.854551 146.145.195.65 -> 172.16.2.1 TCP 62932 > smtp [ACK] Seq=1 Ack=40 Win=65496 Len=0

146.145.195.65 - is the network from which I am trying to connect
172.16.2.1 - is the private IP of the FC4 server
146.145.64.2 - is the DNS server of our ISP

Thanks,
Piyo

[piyopiyo]

I wasn't very clear in my earlier posts. I am running the ISPConfig on a private IP address. The public IP address from our ISP is directly mapped to the private IP. Right noe there is no firewall on the public IP so all the traffic will be forwarded to the ISPConfig server.
Public IP - 146.145.195.66
Private IP - 172.16.2.1

I think my issue can be solved by doing split DNS. I would appreciate any comments.

Thanks
Piyo

[falko]

Jan 9 02:45:42 ns1 postfix/smtp[13796]: CA8239B010E: host mx1.optonline.net[167.206.4.77] said: 450 4.2.1 Your host 146.145.195.66 has no DNS record . If you are using a firewall please configure DNS and try again authoritative host not found (in reply to MAIL FROM command)


The problem might be that 146.145.195.66 does not have a reverse DNS (PTR) record.
However, this isn't related to your Outlook/Thunderbird problem...

[piyopiyo]

The problem might be that 146.145.195.66 does not have a reverse DNS (PTR) record.
However, this isn't related to your Outlook/Thunderbird problem...

Thanks, Falko. I am palnning to setup the server on a Public IP and this may solve the problem. As I understand from one of your posts on another thread, ISPConfig is meant to work with machines connected directly on the internet. I tried doing the split DNS and was stuck with few things.

Thanks,
Piyo

[falko]

As I understand from one of your posts on another thread, ISPConfig is meant to work with machines connected directly on the internet.
Yes, that's right.

[piyopiyo]

Yes, that's right.

thanks falko. i have everything working now after installing ISPconfig on a public IP address. thanks again for all the hardwork.

piyo