Receiving Email and Username Problem

[dstme]

Hi,
I tried to create an email account with the name dstme@mydomain.com. On ISPConfig - User &Email, the username is prefix as web1_ . Is there anywhere I can fix this not to have a prefix? I just need username as dstme instead web1_dstme. Please help, thanks again.:)

I have another problem, I tried to test sending email from one account to dstme@mydomain.com but failure notice return. But there is no problem sending out from dstme@mydomain.com using ISPConfig. Any thing that I set wrongly on ISPConfig?

[mphayesuk]

1st Question if you go to the management tab on the main menu and then to settings, there is an option on one of the tabe for what the prefix is. You can delete it out of there and then you wone have it in front of any new e-mail accounts you create.

[mphayesuk]

2nd: try send it to web[id[_name@domain.com and see if that works.

[dstme]

Thank mphayesuk! Got it.

For everyone it is: Management>SystemConfig>Settings>ISP Manager

But another problem. I delete the email account so I can recreate without prefix. It does not allow me to recreate, error message " The username is already in use." Any help please.

[mphayesuk]

Try emptying the "trash can" and then wait for a couple of minutes... it should then allow you to re-create with same name.

[dstme]

I did empty Trash many times and also delete the whole site account and recreate. The error still pop up when I add new email with same username. Any other way?

Also, I look at the database, it start with "web2_". I deleted as above but database still with the prefix. Can it with the prefix with account username?

[till]

Is the trash empty after you emptied it? have you emptied the trash of the correct reseller? Every Reseller and the admin have their own trash.

Have you emtied the web prefix field under: Management > SystemConfig > Settings on the tab ISP Manager? If so, you can enter every username without a prefix, but its not recommended because the username may collide with usernames from other sites.

[dstme]

Hi Till,

I created the client and site accounts which is shown under Site and not reseller or Client. Trash was also emptied.

Anyway, I have deleted the whole account again and and tried again. And I make sure emptied the web prefix field under: Management > SystemConfig > Settings on the tab ISP Manager. Now, I have create a client shown under Client and website under Site. Same error message "The username is already in use".

Also, I try to create the db, and this time database is web3_db1 and Database User: web3_u1.:confused:

[falko]

Also, I try to create the db, and this time database is web3_db1 and Database User: web3_u1.:confused:
That's because MySQL counts up the index, no matter if web2 has been deleted or not. No problem here.:)

[dstme]

Hi Falko,
For DB, can I reset it and not use web1_. Can I use username instead?

For the email, I still unable to create with the same username. Anyway to delete it permanently and recreate again?

Also, when I emptied the prefix, I can't seem to login to FTP.

[falko]

For the email, I still unable to create with the same username. Anyway to delete it permanently and recreate again?

Please check the file /home/admispconfig/ispconfig/users if your username is in there. If it is, delete it from the file, but make sure that the user doesn't exist in /etc/password and /etc/shadow either.

[till]

For DB, can I reset it and not use web1_.

No. You can reset it only when you uninstall ISPConfig, remove the database and install ISPConfig again.

Can I use username instead?

No.

For the email, I still unable to create with the same username. Anyway to delete it permanently and recreate again?

Is the user still shown in the recycle bin after you emptied it? Have you created a user with the same username on the shell before you installed ISPConfig? Is a record in the database table isp_isp_user with that username?

Also, when I emptied the prefix, I can't seem to login to FTP.

The prefix has nothing to do with FTP. Emptien the prefix does not change existing usernames, it will only affect new usernames.

[dstme]

Please check the file /home/admispconfig/ispconfig/users if your username is in there. If it is, delete it from the file, but make sure that the user doesn't exist in /etc/password and /etc/shadow either.
Thanks Superb! Yes found the name in the file /home/admispconfig/ispconfig/users
Deleted and it works like charms. Just wonder why it would not delete by itself.

I still cannot access to Web-FTP, seems username is wrong. Where can I check the username?
FYI, under the same file /home/admispconfig/ispconfig/users, it also shows:
web1_anonftp
web2_anonftp
web3_anonftp

As from /etc/passwd it shows:
web1_anonftp:x:12001:12001::/home/www/web1/ftp:/bin/false
web2_anonftp:x:12002:12002::/home/www/web2/ftp:/bin/false
web3_anonftp:x:12003:12003::/home/www/web3/ftp:/bin/false

And /etc/shadow it shows:
web1_anonftp:!!:13102:0:99999:7:::
web2_anonftp:!!:13102:0:99999:7:::
web3_anonftp:!!:13102:0:99999:7:::

[dstme]

No. You can reset it only when you uninstall ISPConfig, remove the database and install ISPConfig again.



No.



Is the user still shown in the recycle bin after you emptied it? Have you created a user with the same username on the shell before you installed ISPConfig? Is a record in the database table isp_isp_user with that username?



The prefix has nothing to do with FTP. Emptien the prefix does not change existing usernames, it will only affect new usernames.

I tried with the username to login web-ftp, but can't

[dstme]

Almost give-up.:mad:

After able to recreate email account, I try to send email to the account, but it was returned.

[falko]

What's in your mail log? Which distribution do you use? Did you follow any of the "Perfect Setups" on HowtoForge?

[dstme]

From /var/log:
Nov 16 03:15:49 chick postfix/smtpd[24713]: connect from smtpgate1.pacific.net.sg[203.120.90.30]
Nov 16 03:15:49 chick postfix/smtpd[24713]: NOQUEUE: reject: RCPT from smtpgate1.pacific.net.sg[203.120.90.30]: 554 <roystan@fotonetstudio.net>: Relay access denied; from=<romos@pacific.net.sg> to=<roystan@fotonetstudio.net> proto=SMTP helo=<smtpgate1.pacific.net.sg>
Nov 16 03:15:49 chick postfix/smtpd[24713]: disconnect from smtpgate1.pacific.net.sg[203.120.90.30]
Nov 16 03:17:46 chick postfix/smtpd[24758]: connect from smtpgate2.pacific.net.sg[203.120.90.29]
Nov 16 03:17:46 chick postfix/smtpd[24758]: NOQUEUE: reject: RCPT from smtpgate2.pacific.net.sg[203.120.90.29]: 554 <roystan@fotonetstudio.net>: Relay access denied; from=<romos@pacific.net.sg> to=<roystan@fotonetstudio.net> proto=SMTP helo=<smtpgate2.pacific.net.sg>
Nov 16 03:17:46 chick postfix/smtpd[24758]: disconnect from smtpgate2.pacific.net.sg[203.120.90.30]
Nov 16 03:18:49 chick postfix/trivial-rewrite[24717]: table hash:/etc/postfix/virtusertable(0,100) has changed -- restarting
Nov 16 03:21:06 chick postfix/anvil[24716]: statistics: max connection rate 1/60s for (smtp:203.120.90.30) at Nov 16 03:15:49
Nov 16 03:21:06 chick postfix/anvil[24716]: statistics: max connection count 1 for (smtp:203.120.90.30) at Nov 16 03:15:49
Nov 16 03:21:06 chick postfix/anvil[24716]: statistics: max cache size 1 at Nov 16 03:15:49
Nov 16 03:27:36 chick ipop3d[25731]: pop3 service init from 127.0.0.1
Nov 16 03:29:01 chick ipop3d[25764]: pop3 service init from 127.0.0.1
Nov 16 03:29:20 chick ipop3d[25775]: pop3 service init from 127.0.0.1
Nov 16 03:30:21 chick ipop3d[26006]: pop3 service init from 127.0.0.1
Nov 16 03:30:21 chick ipop3d[26006]: Login user=roystan host=chick.roystan.com [127.0.0.1] nmsgs=0/0
Nov 16 03:30:21 chick ipop3d[26006]: Command stream end of file while reading line user=roystan host=chick.roystan.com [127.0.0.1]

Anyway I can find my ftp username? I can't login with the username.

I followed step by steps on Perfect Setup with Fedora 4.

I think I might have to start over with ISPConfig. Can I just delete the whole folder and start over again?:confused:

[falko]

From /var/log:
Is fotonetstudio.net in /etc/postfix/local-host-names? Did you enable "Server requires authentication." in your email client?

Anyway I can find my ftp username? I can't login with the username.

The username is the same as for email (normally web<id>_xxxx). It's important that you don't mix this up with the login for resellers and customers which is for ISPConfig only!
As you are on FC4, did you have a look at this thread? http://www.howtoforge.com/forums/showthread.php?t=196

[till]

Thanks Superb! Yes found the name in the file /home/admispconfig/ispconfig/users
Deleted and it works like charms. Just wonder why it would not delete by itself.

I still cannot access to Web-FTP, seems username is wrong. Where can I check the username?
FYI, under the same file /home/admispconfig/ispconfig/users, it also shows:
web1_anonftp
web2_anonftp
web3_anonftp

As from /etc/passwd it shows:
web1_anonftp:x:12001:12001::/home/www/web1/ftp:/bin/false
web2_anonftp:x:12002:12002::/home/www/web2/ftp:/bin/false
web3_anonftp:x:12003:12003::/home/www/web3/ftp:/bin/false

And /etc/shadow it shows:
web1_anonftp:!!:13102:0:99999:7:::
web2_anonftp:!!:13102:0:99999:7:::
web3_anonftp:!!:13102:0:99999:7:::

All usernames taht you find in the file /home/admispconfig/ispconfig/users are not managed by ISPConfig. That means you cant delete or edit them in the ISPConfig Interface. The file /home/admispconfig/ispconfig/users is created by the ISPConfig installer to protect users to be overriden by ISPConfig that where in the /etc/passwd file before ISPConfig was installed.

[dstme]

I think I better re-install ISPConfig.
1. Do I uninstall by going to /root/ispconfig/uninstall ?
2. And to reinstall, do I follow the steps provided by ISPConfig? Will all data in db reset?
3. The username is the same as for email (normally web<id>_xxxx). It's important that you don't mix this up with the login for resellers and customers which is for ISPConfig only! I have leave prefix blank.Till now, I still unable to receive email. Seems emails are not able to reach to server or has been rejected by the server.
Thanks.

[falko]

I think I better re-install ISPConfig.
1. Do I uninstall by going to /root/ispconfig/uninstall ?
Yes.

2. And to reinstall, do I follow the steps provided by ISPConfig? Will all data in db reset?
Yes, please follow these instructions: http://www.ispconfig.org/manual_installation.htm
The database is deleted when you uninstall ISPConfig so you don't have to worry about the old database.