E-mail Problem ( Hotmail , yahoo ) [Archive] - HowtoForge Forums

ibrahimak

13th April 2007, 14:11

Hi ,

Everything is working fine i can get and send email but when i sent an email to hotmail it doesnt receive my emails.And when i sent mail to yahoo its taking my emails spam folder. Whats the problem??

edge

13th April 2007, 14:23

ibrahimak

14th April 2007, 18:36

1) - Make sure that your MX record is setup okay
2) - Make sure that your reverse DNS is setup okay.
3) - Make sure that your SPF record is setup okay.
4) - CONTACT the Windows Live Hotmail Domain Support, and ASK if they add your domain to the SenderID program.

More info here: http://www.howtoforge.com/forums/showthread.php?t=11725&highlight=hotmail , and when you do a search on this forum for "hotmail"

I have checked everything.I made a SPF Record but HOTMAIL dont accept my email yet.And YAHOO taking my emails to bulk folder.

my domain : lilainsaat.com

wHats the problem ????

edge

14th April 2007, 18:46

I have checked everything.I made a SPF Record but HOTMAIL dont accept my email yet.And YAHOO taking my emails to bulk folder.

my domain : lilainsaat.com

wHats the problem ????

If all is okay, (which is not the case for lilainsaat.com) your mail should go to Hotmails "Bulk" folder.
To get it out the "Bulk" folder (again.. when all is setup okay), you WILL need to contact Hotmail, and ask if they add your domain to the SenderID program.

You will really need to get your DNS fixed for your domain to have any chance to get it to work with Hotmail. Have a look here: http://www.dnsreport.com/tools/dnsreport.ch?domain=lilainsaat.com
All fails need to be fixed 1st!

More info: http://postmaster.live.com/
When you are 100% sure that all is setup okay, use this (http://support.msn.com/eform.aspx?productKey=edfsmsbl&page=support_home_options_form_byemail&ct=eformts) form and ask if they add your domain to the SenderID program.

It's the same for Yahoo (and many more email providers). When all is setup okay, ask if they can "white list" your domain(s)

ibrahimak

16th April 2007, 08:14

I cant fix this problem ;

Your 1 MX record is:

10 mail.lilainsaat.com.lilainsaat.com. [TTL=38400] IP=[No Glue, No A record]

my mail server adress is : mail.lilainsaat.com but DNS Report show this so gave me CANT Connect Mail Servers error.I have looked everywhere for this but i couldnt see any problem with my DNS Records

till

16th April 2007, 08:58

The MX record is wrong. You must leave the hostname field empty when you crete the MX record in ISPConfig DNS-Manager.

ibrahimak

16th April 2007, 11:32

So how can i fix this ,

Missing (stealth) nameservers FAIL: You have one or more missing (stealth) nameservers. The following nameserver(s) are listed (at your nameservers) as nameservers for your domain, but are not listed at the parent nameservers (therefore, they may or may not get used, depending on whether your DNS servers return them in the authority section for other requests, per RFC2181 5.4.1). You need to make sure that these stealth nameservers are working; if they are not responding, you may have serious problems! The DNS Report will not query these servers, so you need to be very careful that they are working properly.

ns1.hastane.bayar.edu.tr.
hastane.bayar.edu.tr.lilainsaat.com.

its added lilainsaat.com. this is wrong. It must be hastane.bayar.edu.tr only.Why its added lilainsaat.com?

falko

17th April 2007, 12:27

I get this result:

mh1:~# dig ns lilainsaat.com

; <<>> DiG 9.2.1 <<>> ns lilainsaat.com
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 54293
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;lilainsaat.com. IN NS

;; ANSWER SECTION:
lilainsaat.com. 86400 IN NS ns1.hastane.bayar.edu.tr.
lilainsaat.com. 86400 IN NS ns2.hastane.bayar.edu.tr.

;; Query time: 99 msec
;; SERVER: 213.191.92.84#53(213.191.92.84)
;; WHEN: Tue Apr 17 11:25:47 2007
;; MSG SIZE rcvd: 88Are ns1.hastane.bayar.edu.tr and ns2.hastane.bayar.edu.tr your own name servers, or are they owned by someone else? Because that are the name servers where you must create/modify your DNS records.

mitho7

18th April 2007, 16:27

edge

18th April 2007, 17:45

hi till,
i have added the SPF record. now on gmail headder it is saying
"Received-SPF: pass (google.com: domain of support@desicards.com.au designates 203.102.114.205 as permitted sender)" that means SPF is ok, But still can not send the email to hotmail. yahoo, gmail is working fine.

Fix your reverse DNS (http://www.dnsstuff.com/tools/ptr.ch?ip=203.102.114.206), and try again (you will probably need to contact your ISP to do this)
When your reverse DNS is fixed, your email should go to Hotmail, but it might end up in the Junk folder.

If so, contact Hotmail, and ask if they can add you domain to the SenderID program.

mitho7

19th April 2007, 14:46

[QUOTE=edge]Fix your reverse DNS, and try again (you will probably need to contact your ISP to do this)
QUOTE]

Hi edge,
Thanks for your reply, But i'm not sure how that works, how i need to fix it. If you can give me some instraction to do i can try.

Thanks,
Bip

falko

19th April 2007, 15:12

Ask your ISP (because he's responsible for your IP address and therefore the reverse record) if they can modify your reverse record.

mitho7

19th April 2007, 15:20

Hi Falko,

Can you please tell me, what exactly i need to tell them to do? Coz I’m not good at those stuff, that’s why we got till to install the ISPConfig for me.

Thanks
Bip

edge

19th April 2007, 16:23

Hi Falko,

Can you please tell me, what exactly i need to tell them to do? Coz I’m not good at those stuff, that’s why we got till to install the ISPConfig for me.

Thanks
Bip

Aks your internet service provider (the one who is used by your server) to set the reverse DNS for your IP 203.102.114.205 to desicards.com.au

But please be aware that this will/might still not fix your Hotmail / Yahoo email problem!

mitho7

29th April 2007, 18:17

hi,
reverse dns is done, but when i sned the email it goes from abttel.abttel.com, not form mail.desicards.com.au.

i got the that from google mail header
"Received: from abttel.abttel.com (ns4.abttel.com [203.....])"

I have added the SPF record under DNS Manager, but sitll saying that.

Thanks
bip

edge

29th April 2007, 18:47

You will need to create a DNS record (with MX) for desicards.com.au in ISPconfig.
Also. You revers DNS is not correct! It's set to ns3.abttel.com.

mitho7

30th April 2007, 09:45

Also. You revers DNS is not correct! It's set to ns3.abttel.com.

So every web site i create i have to add reverse DNS for all of them from my ISP? if it is then, every web site i create i have to call my ISP to add the reverse DNS. Can i have a generic one since it gonna be a shared server. then also i'll need to have different IP for that.

Till never said anythig about those when he install the ISP config for me.

Also i have created the create a DNS record (with MX). but sitll email goes from abttel.abttel.com. abttel is host and abttel.com is the domian name of my server.

I have noticed one thing, every time I add a new site from ISP manager and select "Create DNS:" and "Create DNS-MX:" it creates MX record Mailserver as abttet.abttel.com. Is that suppose to be doing that?

Please advice.

falko

30th April 2007, 15:45

So every web site i create i have to add reverse DNS for all of them from my ISP? if it is then, every web site i create i have to call my ISP to add the reverse DNS. Can i have a generic one since it gonna be a shared server. then also i'll need to have different IP for that.You only need one reverse record for every IP address you have. It doesn't matter which hostname you use for the reverse record as long as dig <hostname> points to the IP address and dig -x <IP address> points to the hostname.

I have noticed one thing, every time I add a new site from ISP manager and select "Create DNS:" and "Create DNS-MX:" it creates MX record Mailserver as abttet.abttel.com. Is that suppose to be doing that?

Yes. If you want another record, you can change this in ISPConfig's DNS Manager.

mitho7

2nd May 2007, 12:57

You only need one reverse record for every IP address you have. It doesn't matter which hostname you use for the reverse record as long as dig <hostname> points to the IP address and dig -x <IP address> points to the hostname.
Yes. If you want another record, you can change this in ISPConfig's DNS Manager.

Thanks Falko, your explanation was really helpful. The problem was my host name was not pointing to ip address. Now email ending up to hotmail junk box.

No if i send the emial from UebiMiau! webmail, from google email header I get
"Received-SPF: softfail (google.com: domain of transitioning admin@xxxxxx.com does not designate xxx.xxx.xxx.205 as permitted sender)".
But when I send the email from web site using php mail(………) function, it shows
“Received-SPF: pass (google.com: domain of www-data@myhostname designates xxx.xxx.xxx.205 as permitted sender)”

Any suggestion for that.

edge

2nd May 2007, 13:09

No if i send the emial from UebiMiau! webmail, from google email header I get
"Received-SPF: softfail (google.com: domain of transitioning admin@xxxxxx.com does not designate xxx.xxx.xxx.205 as permitted sender)".
But when I send the email from web site using php mail(………) function, it shows
“Received-SPF: pass (google.com: domain of www-data@myhostname designates xxx.xxx.xxx.205 as permitted sender)”

Any suggestion for that.

Is the @xxxxxx.com the same domain as myhostname ?

mitho7

2nd May 2007, 16:02

Is the @xxxxxx.com the same domain as myhostname ?

no, that's my domain name. @desicards.com.au

edge

2nd May 2007, 16:16

I think that if you add "desicards.com.au" to the SPF record from myhostname (in the "Are emails sent from other MX Records?" and "Are emails sent from other A Records?") all should be fine.

mitho7

2nd May 2007, 16:38

I think that if you add "desicards.com.au" to the SPF record from myhostname (in the "Are emails sent from other MX Records?" and "Are emails sent from other A Records?") all should be fine.

Still Same. this is what i did.
DNS manager -> xxx.com -> Record -> SPF->
Hostname: nill
Are emails sent from A Record?: Yes
Are emails sent from MX Record?: Yes
Are emails sent from all servers of this domain?: Yes
Are emails sent from other A Records?: desi.....com.au
Are emails sent from other MX Records?: desi.....com.au
Are emails sent from other IP addresses?: nill
Inherit SPF Record from this zone?: nill
Do the above entries contain all hosts allowed to send emails for this domain?: yes

Still same...