Reseller's Client Salutory emails are not sent

[reinier]

I read this thread (http://www.howtoforge.com/forums/showthread.php?t=4747&highlight=Salutatory+Email+Clients) about a similar issue, halfway it is stated:

You must have configured the welcome emails for the reseller/admin, and the reseller/admin must have a valid email address. Then you must fill out the client's email filed with a valid email address, and you must give the client a username and password.


I did this. Funny enough, if i change the username/password for the Reseller, the admin sends a Salutory email, but if that same reseller changes the username/password for a customer, then nothing happens.
My email logs are clean, my ispconfig logs as well.

Where do i start? (or continue :-) )

[falko]

Did you fill in an email address for the client?

Any errors in your mail log?

[reinier]

i filled in several different email addresses

there is nothing in the maillogs, not even a failed attempt.

[falko]

And did you fill in a welcome message on the reseller's Options tab?

[reinier]

Yes, i did.
at least, i am running version 2.2.8, and in that version, there are 2 places where you can fill in that email, as an admin on the 'other' tab of the reseller, and as a reseller under the Tools menu, in the Options folder, under Welcome Message. Both are filled in (its the same data).
The Standard Index page works fine, its created when I add a site.
Sorry, i did not mention my version number earlier, hope i did not re-discover a known bug.

[falko]

There is no known bug with the welcome messages.

What's the output of netstat -tap?

[reinier]

sorry, i missed the email-notifier completely.

here are the netstat results. What are we looking for?

Active Internet connections (servers and established)
Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name
tcp 0 0 *:mysql *:* LISTEN 4 943/mysqld
tcp 0 0 *:81 *:* LISTEN 6219/ispconfig_http
tcp 0 0 hosting1.mountba:domain *:* LISTEN 22000/named
tcp 0 0 localhost:domain *:* LISTEN 22000/named
tcp 0 0 *:smtp *:* LISTEN 18324/master
tcp 0 0 localhost:953 *:* LISTEN 22000/named
tcp6 0 0 *:imaps *:* LISTEN 5048/couriertcpd
tcp6 0 0 *:pop3s *:* LISTEN 5081/couriertcpd
tcp6 0 0 *:pop3 *:* LISTEN 5060/couriertcpd
tcp6 0 0 *:imap2 *:* LISTEN 5029/couriertcpd
tcp6 0 0 *:www *:* LISTEN 17801/apache2
tcp6 0 0 *:ftp *:* LISTEN 18109/proftpd: (acc
tcp6 0 0 *:ssh *:* LISTEN 5218/sshd
tcp6 0 0 *:smtp *:* LISTEN 18324/master
tcp6 0 0 ip6-localhost:953 *:* LISTEN 22000/named
tcp6 0 0 *:https *:* LISTEN 17801/apache2

[falko]

Looks ok. I wanted to see if Postfix is running, and boviously it is.
I don't know what causes the problem. :( All I know is that it's working for me.